Free Shipping on Orders over $50
Yep thats right. Every order over $50 the shipping is FREE. If your order is under the $50 freight will only cost you $5 - not bad huh!
Free shipping is given via regular Aust Post. Express Post is available on all orders for an extra $10. Therefore if your order is under $50, Express will be $10.
We're always out to be competitive and not only offer our customers exceptional service but also fair and reasonable pricing.
Willingness to Price Match
We're happy to consider all prices from competitors and price match if we choose to. For us to do this there are some conditions:
Fast turnaround on ALL orders
We do our best to get your orders on the back of a truck within 12-24 hours on business days and on the next business day if you order between Friday 2pm and Sunday. From there its in the hands of the postman and the delivery method you chose. Regular post is normally 2-4 business days, while Express Post is next day delivery if you're within the Next Day delivery network specified by Australia Post.
Rarely, there's a hold up with your order and this may be related to the address given or if there's an issue with your order. In these cases you'll be contacted via email within 12-24 hours unless on the weekend in which case it'll be next business day.
Australia Based Warranty
Our products are all backed with local Australia based warranties. Each brand offers varying terms and conditions for their warranties and we abide by those. Please note that we dont set the warranty but we'll do our absolute best to get you a warranty if it's within the guidelines stated. For all warranty claims expect a 1-3 week turnaround depending onn the brand.
Service with a Smile
It's not hard to plant one on our face so we always do our best. Our staff absolutely love what they do and have a passion in what we do and sell.
Over 30 years Experience
We've been operating since 1983. For many thats longer than they've been alive. In that time we've seen so many trends, products, technologies and revolutions that we could write pages and pages on it. At the end of them all we're still here and have been servicing thousands and thousdands of customers during that time. From early beginnings of selling sailboards and ski gear to now selling a broad range of products across Snow, Surf and Skate we've managed to stick around through recessions, GFC's and whatever else to still be alive and kicking and servicing you.
Family Owned and Operated
Yep the same faces from 1983 are still kicking around. Just with a few more wrinkles. Come in and say hi, we're here to help!