All orders will be packed and shipped from Sydney within 12-24 hours excluding weekends. The only rare exception is if for one reason or another there's an issue with your order, in which case we'll contact you within the same time period. From here delivery times depend on what freight option you choose, your location and at the end of the day the speed of the postmans two legs. For any questions on delivery times, please send an enquiry by email or call us here.
CHRISTMAS - URGENT SHIPPING
You must use EXPRESS POST Option. Please use Aust Post guidelines for shipping. Most importantly make sure you are in the Australia Post Next Day Delivery network by clicking here. It is all major cities and most major regional areas.
Please note we can NOT guarantee its delivery at this time of year as we are not Australia Post. Technically you can order by midday Thursday Dec 22 to have it delivered on Friday the 23rd but we have suggested you order by Wednesday the 21st midday so there is more time for you to get your Christmas presents.
Australia Post Registered Post - 2-6 Business Days*
This option is FREE for all orders over $50. Orders under $50 will be charged freight.
Orders received before 2:00pm AEDST will be received within 1-6 business days under the Australia Post Registered Post option. This service can take longer to some rural areas, especially WA. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. A signature is required for delivery of your item/s when using this service.
Australia Post Express Post - Next Business Day Delivery Guarantee*
Orders received before 12:00pm AEDST will be received the Next Business Day if you are located within the Australia Post Next Day Delivery Network - this is a guarantee on Australia Posts part. If you are outside this area you can expect up to 3 days, however Australia Post doesn't guarantee this timeframe.
This is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox if you are NOT at the intended address. Once the parcel has been delivered to your shipping address, STM takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing Regular Shipping where a signature is required. For this reason STM is not responsible for any Items that have been delivered using Express Post.
You can find out more about Australia Post EXPRESS Post by clicking here - Please refer to the 'National Delivery Network when looking at the Express Post option.
Store Pick Up
If you choose to pick up your order instead of having it shipped to your address, you will need to bring ID and the credit card used in the transaction. If you arrive, and do not have the aforementioned ID and credit card used in the transaction, we will not hand over the product/s. If you change your mind and/or cannot pick up the order, once it has been processed, please contact our customer service department for your shipping options.
Please Note with Bulkier Packages (surfboards, snowboards, travel bags) where freight cost could be high we reserve the right to either choose not to ship and a refund will be provided or ask the customer to contribute to the freight cost - STM will cover $30 with the customer covering the balance. If we don't send we'll advise and we'll refund you in full.