All returns are to be addressed as follows:
STM - Online Returns
426 Oxford St,
Bondi Junction NSW 2022
Purchases must be returned within 14 days
REQUIREMENTSAll products returned MUST be returned in original condition (ie not used) - 100 percent complete and containing ALL original manufacturer's packaging with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Please note that the original freight charges will not be refunded. For example, if you are after a refund for something that cost you $100, freight on that item to you may cost STM $10. So your refund would be the $90. So it's a full refund less the cost of the original freight from STM to you. For people who have paid extra for Express Post - the freight charge will be the shortfall of the cost of freight paid by STM and the charge paid by the customer.
You're not able to return items for exchange - if you want to change an item for a different size or colour, you'll need to place a new order as all returned items will automatically be refunded. We understand you may not want to be out of pocket for too long so in this case advise us on your return and we'll call you once we have made the refund and then you can buy the correct item at that time.
Non-Defective Goods Fee
For warranty claims on faulty goods, if we receive a product that is found to be non-faulty, a $15 non-fault fee will be payable. The customer will have to pay for the shipping cost before the non-faulty item is returned to the customer.
Shipping charges on returned items are the customer's responsibility. STM will not pay for shipping for non-faulty or non-defective items and the customer will pay for return delivery. STM will only cover the shipping cost of the returned item if the wrong item was sent to the customer. In the chance that an incorrect item is sent - the first step is for the customer to get in touch via email or phone with STM. From here, STM will arrange for some return labels to be emailed for the customer to print them out and attach to the parcel. Once on, the customer is required to drop this into their local Australia Post Office. If a customer decides to send on their own accord and not through the process mentioned above, they will do so at their own cost.
Defective Goods Policy
Defective returns can be returned directly to STM. Please note we are a representative of the brands and the warranty claims are all processed through each brand. If outside the 14 day return period, the customer is required to pay all freight costs. All warranties that can not be done directly with the brand are to be sent to STM (426 Oxford St, Bondi Junction, NSW 2022). We will arrange the return of the item to the brand and represent you for the claim. The claimant (you) is to cover all freight charges relating to the claim. This includes postage to and from STM and the brand distributor. Restrictions and time frames do apply.
Non-Defective Goods Policy
Although STM is not liable to provide refund or credit note if the customer simply changes their mind or the customer finds the goods cheaper elsewhere, we will accept returns within 14 days from the invoice date. Original shipping charges are NOT refunded on returned items. STM reserves the right to authorize product returns beyond 14 days from the invoice date.
STM offers a 14 day return policy on items based on manufacturer return policies. For further information not listed, please contact customerservice 'at' stmonline.com.au.
The same conditions apply as detailed above for Christmas, however the 14 day period is extended. You can return/exchange Christmas gifts bought from December 15th onwards, up until the following January 15th.
**Note: Refunds on purchases made with a credit card will only be credited to the same card and through Paypal.