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Warranty

Defective Goods Policy

Defective returns can be returned directly to STM. Please note we are a representative of the brands and the warranty claims are all processed through each brand. If outside the 14 day return period, the customer is required to pay all freight costs. All warranties that can not be done directly with the brand are to be sent to STM (426 Oxford St, Bondi Junction, NSW 2022). We will arrange the return of the item to the brand and represent you for the claim. The claimant (you) is to cover all freight charges relating to the claim. This includes postage to and from STM and the Brand.Manufacturer restrictions and time frames do apply.

Non-Defective Goods Policy

Although STM is not liable to provide refund or credit note if the customer simply changes their mind or the customer finds the goods cheaper elsewhere, we will accept returns within 14 days from the invoice date. Original shipping charges are NOT refunded on returned items. STM reserves the right to authorize product returns beyond 14 days from the invoice date. 

Please keep in mind STM is not the manufacture of the goods, we are a seller and representative of the brands. Warranty claims and processes are set by each individual brand/company/manufacturer.

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