STM offers fast delivery on all orders. We use a combination of Australia Post eparcel and a courier company. Both are trackable and as fast as humanly possible. If you live on the East Coast of Australia, you can normally expect your order to arrive within 2-4 working days from the day of order. If you are in WA expect 3-6 working days from your order day. Australia Post Express Post* (next day delivery) is also an option for orders within Australia. To receive orders the next day your order must be in prior to midday. International deliveries will take between 7-10 working days. We offer FREE shipping on all orders within Australia unless you choose the Express Post option. For international orders standard Australia Post charges will apply
You can find out more about Australia Post EXPRESS Post by clicking here - Please refer to the 'National Delivery' network when looking at the Express Post unless if you're item is being delivered to NSW - in which case check the NSW Delivery Network.
Surfboards are the only items that are exempt from FREE freight. In this case you will be notified in the product description and will be contacted with a quote for the freight.
Please note: if your item is returned to us because you are not home upon delivery or for any other reason including the customer providing an incorrect or incomplete address, the receiver will pay for the re-sending of the item.
RETURNS POLICY - ONLINE PURCHASES ONLY
STM offers a 14 day return policy on items based on manufacturer return policies. For further information not listed, please contact customerservice 'at' stmonline.com.au.
All Christmas presents can be returned to us for exchange/refund until January the 14th. All normal terms and conditions of returns apply. All returns require the following form to be filled out and returned with your item: download here
Products Returned Within 14 Days Requirements
All products returned MUST be "as new" condition, 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Any variance from these conditions could result in delay or forfeiture of your refund or credit. STM reserves the right to refuse refund or exchange of any item that is not returned in the original packaging nor deemed as not in "as new" condition. Refunds are available within the 14 day return period.
Please note that the original freight charges will not be refunded. For example, if you are after a refund for some that cost you $100, freight on that item to you may cost STM $10. So your refund would be the $90. So its a full refund less the cost of the original freight from STM to you. We do this as we offer FREE shipping on items. For people who have paid extra for Express Post - the freight charge will be the shortfall of the cost of freight paid by STM and the charge paid by the customer.
Product Exchange
All products can be exchanged with the 14 day period. It is the customers responsibility to pay for the freight from them to STM and return of the exchanged item. STM will make this all available.
Non-Defective Goods Fee
For warranty claims on faulty goods, if we receive a product that is found to be non-faulty, a $15 non-fault fee will be payable. The customer will have to pay for the shipping cost before the non-faulty item is returned to the customer.
Shipping Charges
Shipping charges on returned items are the customer's responsibility. STM will not pay for shipping for non-faulty or non-defective items and the customer will pay for return delivery. STM will only cover the shipping cost of the returned item if the wrong item was sent to the customer. In the chance that an incorrect item is sent - the first step is for the customer to get in touch via email or phone with STM and then fill out this form. From here, STM will arrange for some return labels to be emailed for the customer to print them out and attach to the parcel. Once on, the customer is required to drop this into their local Australia Post Office. If a customer decides to send on their own accord and not through the process mentioned above, they will do so at their own cost.
Defective Goods Policy
Defective returns can be returned directly to STM. Please note we are a representative of the brands and the warranty claims are all processed through each brand. If outside the 14 day return period, the customer is required to pay all freight costs. All warranties that can not be done directly with the brand are to be sent to STM (426 Oxford St, Bondi Junction, NSW 2022). We will arrange the return of the item to the brand and represent you for the claim. The claimant (you) is to cover all freight charges relating to the claim. This includes postage to and from STM and the Brand.Manufacturer restrictions and time frames do apply.
Non-Defective Goods Policy
Although STM is not liable to provide refund or credit note if the customer simply changes their mind or the customer finds the goods cheaper elsewhere, we will accept returns within 14 days from the invoice date. Original shipping charges are NOT refunded on returned items. STM reserves the right to authorize product returns beyond 14 days from the invoice date. For items outside of the 14 day period
**Note: Refunds on purchases made with a credit card will only be credited to the same card and through Paypal.
